Hotel Policies

Reservations and Cancellation Policies

RESERVATION DEPOSIT:

An advance deposit of one night’s rate plus tax is required upon making your reservation (via credit card or by check) for each room booked for any stay of one or two nights. A deposit of 50% is required for large groups or stays of three nights or longer.

CANCELLATIONS:

Deposits will be forfeited if a guest arrives after the confirmed arrival date or departs before the final day of the reservation. When given at least 14 days notice of cancellation, we will refund the deposit less a $35 per room processing fee. If not given proper advance notice as stated above, we will refund your deposit less processing fee only if we are able to re-rent your room as originally booked. If we are unsuccessful in re-renting your room as you booked it, we have no other recourse than to retain your deposit.

NON SMOKING PROPERTY:

Please take notice that according to Vermont Law, we are a non-smoking property. If it is found that a room has been smoked in at any time, a $250 fee will be charged.

CHECK-IN / CHECKOUT TIMES:

Check-in time begins from 3:00 p.m. Check-out is by 11:00 a.m. Our office hours are from 8:00 a.m. to 9:00 p.m. Since we are not open 24 hours, we would appreciate a phone call if you arrive after our office closes. Late checkout may be arranged on some occasions. But if this has not been arranged, another day’s rental will be charged for unapproved late checkouts.

PETS:

Well-behaved pets (under 20 pounds) are welcome in select rooms and suites ONLY with prior approval. There is a $20 per night per pet fee.  We want Fido to be happy so you'll find a bowl, courtesy bags and treats for your dog when you arrive in your room. If Fido's paws get wet, just ask for an extra towel and we'd be more than happy to supply one!

Please note: we have rooms that are specifically designated as pet-free for our guests with allergies.  

Our pet policies reflect our respect for your pet as well as for the non-pet owners who stay with us. All pet policies are strictly enforced. We do reserve the right to ask that noisy, messy or misbehaving pets (and their owners) be removed from the premises without notice or refund.

For the safety of your pet and for all of our guests, pets must be on a leash at all times while outdoors. Also, for the happiness of your pet and for the benefit of our other guests, pets are not allowed in the rooms unattended. Please do not allow your pet on the bedding. We ask that you not use our towels or linens to clean off your pets as well. Just request a pet towel instead. Additional fees will be assessed for dirty or damaged bedding or furniture (including towels and carpeting). Please clean up after your pet both inside the room (spilled food, etc.) and on the grounds (if you need more baggies, please let us know). Any damage will be the responsibility of the person traveling with the pet and additional fees may be assessed if deemed necessary.

MULTI-NIGHT MINIMUM:

At certain times during the year, minimum stays may be required.

ROOM REQUESTS:

If a named room is booked, since it is a one of a kind, all reservations will be honored to the best of our ability. However, when reserving a room type in which there are multiples, we cannot guarantee a specific room number due to arrivals and departures. But we will make every effort to satisfy your request and, if not, we’ll provide an equal and/or similar room type.


Aerial Video of Manchester View